MELBOURNE, Fla., May 17 /PRNewswire/ --
GreenMarketplace.com has partnered with AnswerMeNow to expand their customer help center. GreenMarketplace.com attracts many of the leading suppliers of truly natural, environmentally and socially conscious products. They have become one of the leading e-retailers providing goods, services and information on the Internet. To enhance their commitment to customer satisfaction, GreenMarketplace.com added a finishing touch to their Web site: a human dimension.
The AnswerMeNow system was developed by Dr. Gary Ganiban, an ophthalmologist, and Creative Images, a marketing communications firm in Melbourne, Florida. "We originally designed the software to let Dr. Ganiban demonstrate laser surgery to patients over his Web site," says Terry Harrison, Vice President of Creative Images. "We realized the potential for e-commerce, and we've redesigned it to satisfy the needs of Web shoppers who abandon a transaction in progress because they can't get an answer to their question." The effort led to the creation of AnswerMeNow, Inc.
AnswerMeNow software service adds a human dimension that allows customer care representatives to make a personal connection with an individual customer on virtually any industry's Web site by providing real-time solutions to a wide variety of sales, training and customer service needs. Instant Web site interaction advantages include improved customer relationships and fewer abandoned shopping carts. A Live Agent can provide users with a wealth of informative assistance through text chat, digital images, push technology, Web site navigation, slide shows, pre-recorded video and live streaming audio/video. The AnswerMeNow software service applications are endless.
GreenMarketplace.com has a highly visible "live help" icon at the top of their Web site. The customer simply clicks on the button to interact with a customer care representative.
Within the third day of introducing the AnswerMeNow service to his Web site, CEO of GreenMarketplace.com Josh Knauer reported the system was working exactly as planned. A customer entered their Web site, had a question about a product, requested live assistance and the sale was made. Knauer is very excited about this new opportunity to place a clerk in his virtual store.
"Successful customer service has always been delivered by humans. Why shouldn't e-commerce merchants have the same advantage?" states AnswerMeNow CEO Terry Harrison. With this concept, AnswerMeNow is the next step in achieving the online sales and support crucial to a company's survival.
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